If you have already registered a Digital Only Pass, you will receive two emails from the organiser, i) Confirmation of Email once completed registration ii) Invitation Email with a unique join link embeded will automatically link you to your event app personal profile. Once you successfully set up a password, you can browse the virtual event contents.

This email will be sent to the email address you have registered on ticketing platform. If you do not receive it, please search your spam mailbox as well.

Please contact the Organiser via our Event App Chatbot or email fintechweek@whub.io. if you still have issues in receiving the emails.

Holders of “General Pass” tickets transfer their ticket to another person from their organisation (at no additional cost) up to one (1) month prior to the start of the Event on the ticketing platform. All requests must be received by us via email at fintechweek@whub.io.. Failure to do so may result in the replacement being barred from entering the Event.

• you will receive a refund of your fees paid to us (if any) if you cancel your registration two months or more before the Event, subject to an administration charge equivalent to 15% of the total amount of your fees; or
• we regret that the full amount of your fee remains payable in the event that your cancellation is two months or less before the Event or if you fail to attend the Event.
• All cancellations must be sent by email to fintechweek@whub.io. . and must be received by us as refunds are made on a case by case basis. For the avoidance of doubt, telephone cancellations are not accepted.

You need to set up your profile when you first log in to our event app.

We have populated your profile with some basic information extracted from your registration:

• First name (Pre-populated)
• Name (Pre-populated)
• Title (Pre-populated)
• Company (Pre-populated)
• Profile picture
• Biography
• Skills

To increase your chance to receive more connection requests from others, we encourage you to add a brief biography, profile picture and skills you have on your profile.

This will only happen when you had created a profile on Swapcard before with the same email address.

We would update your profile using the information we extracted from your registration, and you must either accept or decline theinformation.

This happens when two (or more) people have registered with the same email address. For instance, you may see a profile which corresponds to one of your colleagues.

In this case, please contact the Organiser via our event app Chatbot or email fintechweek@whub.io. so that we can help you sort it out.

Hong Kong FinTech Week 2022 will feature 100+ hours of content which will be live-streamed across a 2-day agenda.

Simply tune into one of our live channels by clicking

button on the navigation bar and enjoy live content. Don't forget to enjoy the masterclass as well

All sessions will be tagged with some related keywords. On the 'Agenda' page, please make use of topic filters or search the keywords to find the topics you are interested.

You will be able to bookmark a session to receive notification when the session is about to go live. On the agenda page, click this icon

to add sessions to your calendar.

The event is in Hong Kong Time (UTC+8) by default. The event app will automatically adjust the timing to your local time zone. Our programmes will be scheduled between 9 am HKT to 6pm HKT.

All sessions will be available on-demand on a week after the event end.

Hong Kong FinTech Week 2022 is beyond proud to bring more than 500 exhibitors from around the world to showcase their products and services virtually. Exhibitors this year will be segmented into 3 main groups in line with the fresh initiatives from InvestHK to support international startups with their expansion into Hong Kong.

• Exhibition - You will find all exhibitors encompassing financial regulators, key sponsors and FinTech businesses of all sizes
• Fast Track Village - Finalists of the Global Fast Track Programme
• International Delegations - A melting pot of the world's most innovative tech and B-2-B FinTech Startups

You can easily visit 3 exhibition spaces on the navigation bar.

You can initiate an instant chat or send a virtually meeting request on. The team members of the company will reply to your inquiry when they are online.

No one except you and the team members of the exhibitor can see the conversations. Any chats between an attendee and an exhibitor will be protected to ensure our attendees can network securely on the platform.

Our Deal Floor makes networking smart and easy with AI-powered matchmaking logic which lets you find meaningful connections more effectively.

Go to ‘Deal Floor’ page, you will see a list of 10 profiles recommended by AI each time based on your knowledge and interest. You can define your search criteria by adding keywords that will feed the matchmaking algorithm. The recommendation will refresh based on your activity and contacts made during the event.

To start chatting with an attendee, you need to first send a connection request or meeting request on an attendee's profile. Once accepted, you will be able to use the instant chat function inside the app.

On an attendee's profile, pick a timeslot that is mutually available between you and the requestee, and choose 'video call' to send a meeting invite.

Once a new meeting is confirmed, it will be saved under 'My Meetings' in 'My Schedule' You will be prompted a join link when the meeting starts to redirect back to the chatroom.

Alternatively, you can be the one to start a call in a chatroom by clicking the camera icon

on the top right corner of it. No external link required.

If you do not want to receive any connection requests, you can turn off your visibility on the 'Deal Floor' page to avoid your profile being seen.

You can personalise your meeting slots in 'My Meetings' under 'My Schedule' if we wish to disable some slots that you cannot be booked.

It is not possible to reschedule a meeting, whether it is pending or confirmed. If you want to reschedule it, you have to cancel it and book another meeting at a different time.

We take a careful approach to our attendees' data. Your contact details will only be made visible to other attendees if you accept a connection/meeting request, or your request is being accepted. We will not share your contact details directly with our sponsors and partners without your consent.

For private information, it will only be accessible by the participants whom you are connected (With connections or meeting request sent and accepted or received)

You can do so in your ‘Profile Settings’ and disable some email notifications in your own preferences.

Our virtual event platform works best using Chrome or Firefox so have your team set their default browser as one of these! It will not work in Internet Explorer.

• Check with your IT team to make sure they are not blocking the domain app.swapcard.com
• Try loading the page on another device instead of your work computer
• If the same problem persists, please reach out to the organiser via our chatbot or fintechweek@whub.io.